QAID # 14275 Published
Question / Problem:
Attempting to open the KTM Validation module, I receive an error message similar to the following:
Could not create file: \\<Server_Name>\CaptureSV\Images\00000617\Folder.xfd
The module then "crashes."
Answer / Solution:
Although Support wasn't able to reproduce this problem, a customer found that disabling SMB 2.0 on the Kofax server that hosts the
CaptureSV share could solve this problem.
To disable SMB 2.0 on a Windows Vista or Windows Server 2008 system that is acting as the "server" system (hosting the network resources), a Registry modification is required:
- Navigate to the
HKLM\System\CurrentControlSet\Services\LanmanServer\ParametersKey. If there is no REG_DWORD value named
Smb2, you will need to create it. This value does not exist by default. Once the value is created, set the value to
0to disable SMB 2.0 (or
1to enable SMB 2.0). Reboot the server afterwards.
More background information can be found at: Ask the Performance team Blog ¦ Two Minute Drill: Overview of SMB 2.0.
Kofax Forum: Unexplained - cannot create file.