Attempting to open the KTM Validation module; I receive an error message similar to the following: Could not create file: \\ &#60Server_Name&#62 \CaptureSV\Images\00000617\Folder.xfd The module then "crashes."

Question / Problem:

Attempting to open the KTM Validation module, I receive an error message similar to the following:

Could not create file: \\<Server_Name>\CaptureSV\Images\00000617\Folder.xfd

The module then "crashes."

Answer / Solution:

Although Support wasn't able to reproduce this problem, a customer found that disabling SMB 2.0 on the Kofax server that hosts the CaptureSV share could solve this problem.

To disable SMB 2.0 on a Windows Vista or Windows Server 2008 system that is acting as the "server" system (hosting the network resources), a Registry modification is required:

• Navigate to the HKLM\System\CurrentControlSet\Services\LanmanServer\Parameters Key. If there is no REG_DWORD value named Smb2, you will need to create it. This value does not exist by default. Once the value is created, set the value to 0 to disable SMB 2.0 (or 1 to enable SMB 2.0). Reboot the server afterwards.

More background information can be found at: Ask the Performance team Blog ¦ Two Minute Drill: Overview of SMB 2.0.

Kofax Forum: Unexplained - cannot create file.

Applies to: