Why am I receiving an error: 'Error in function Login: Unable to validate user’ when trying to run Xtrata Pro Batch Processing as a service?

Question / Problem:

Why am I receiving an error: 'Error in function Login: Unable to validate user’ when trying to run Xtrata Pro Batch Processing as a service?

Answer / Solution:

You may notice the error: ‘Error in function Login: Unable to validate user’ in the log file when trying to run Xtrata Pro Batch Processing as a service if you are using User Profiles and did not specify a Linked User account for the service.

The 'Log on as' user for the Xtrata Pro service must be setup as a Linked User in Ascent, or the Username and Password Values of the following Registry Key must be set to a valid non-linked Ascent User Profile:

HKEY_LOCAL_MACHINE\SOFTWARE\LCI\Mailroom\3.0\Server

If the 'Log on as' user for the service is not a linked user and the Username and password are not present, the log file will contain the message 'Error in function Login: Unable to validate user.' at each polling interval.

Applies To: