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Kofax

Insufficient Memory error during export of large batch

307511

Question / Problem: 

Kofax Express 3.2 fails to export a large batch and reports the following error:  Insufficient Memory

Answer / Solution: 

Due to memory limitations, Kofax Express 3.2 can fail to export a high number of images if the total file size exceeds 500 MB. This issue has been documented in TFS #675895 and in the Kofax Express 3.2 Release Notes.

To resolve this issue:

  1. Close Kofax Express
  2. Navigate to the following folder:  C:\ProgramData\Kofax\Kofax Express 3.2
  3. Open App.AppProfile in a text editor such as Notepad.
  4. Locate the following line near the end of the file:  <CreateImageDocumentsInMemory>True</CreateImageDocumentsInMemory>
  5. Set the CreateImageDocumentsInMemory value to False:  <CreateImageDocumentsInMemory>False</CreateImageDocumentsInMemory>
  6. Restart Kofax Express.

 

Applies to:  

Product Version Category
Express 3.2 Export