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Internal Program Error ParallelProcessorSettings.cpp when exporting PDF files with OCR enabled

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Question / Problem: 

In Kofax Express 3.2, exporting a PDF file with OCR enabled results in the following error message:

Export failed:12001 The following file could not be created due to an internal error: C:\Users\ScanOp2\Desktop\filename.PDF Error -9999: An error occurred while exporting the document. Exception: 'Internal program error:.\src\FineNet\ParallelProcessorSettings.cpp, 69.'.

Answer / Solution: 

This could be due to file corruption of 'ParallelProcessorSettings.cpp'.

To resolve this issue, perform a repair installation of Kofax Express 3.2 or an upgrade if possible.

 

Applies to:  

Product Version
EXPRESS 3.1
  3.2