Question / Problem:
In Kofax Express 3.2.19 or higher, attempts to export batches to a PDF with Optical Character Recognition (OCR) disabled result in the following error:
Error -9999: C:\ProgramData\ABBYY\SDK\11\FineReader Engine\FontCachw\…\ contains an invalid path.
Answer / Solution:
In addition to installing later Fix Pack for Kofax Express 3.2, the following edit must be made in the App.AppProfile.
To make the necessary edit to the App.Approfile:
- Close Kofax Express.
- Navigate to C:\ProgramData\Kofax\Kofax Express 3.2\
- Open App.AppProfile in a text editor such as Notepad.
- Locate the following line:
- Set the EngineFontNamesFilter value to
NOTE: The following EngineFontNamesFilter values are also valid and may be substituted for the Finereader value if necessary:
- Save the changes to App.AppProfile.
- Restart Kofax Express.