QAID # 21928 Published
Question / Problem:
Exporting a multipage PDF or PDF/A file with OCR disabled in Kofax Express 3.2 is slower than exporting a multipage PDF or PDF/A file with OCR disabled in Kofax Express 3.1.
Answer / Solution:
Due to changes in the PDF generation engine between the Express 3.1 and Express 3.2, the creation of multipage PDF and PDF/A documents with OCR disabled can be slower. However, the creation of multipage PDF and PDF/A documents with OCR enabled is approximately 40% faster in Express 3.2. Therefore, the workaround is to enable OCR in the Export Connector’s PDF settings. This issue has been documented in TFS 668224.
NOTE: Fix Pack 1 for Kofax Express 3.2 resolves an issue with color PDF file size that may have contributed to the performance issue. As always, Kofax Support recommends installing the latest fix pack for Kofax Express.