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Deactivate a Kofax Express License

Article # 3033051 - Page views: 866

Issue

How to deactivate a Kofax Express License

Solution 1

Prior to deactivating a Kofax Express license, make sure that the computer has an active Internet connection. 

A Kofax Express software license must be manually deactivated in the software application.  If an attempt is made to uninstall Kofax Express while the license is still active, a warning message will appear, instructing the user to Cancel the uninstall and manually deactivate the license.
 

To deactivate a license from Kofax Express:

  1. Open Kofax Express.
  2. Select the Help ribbon.
  3. Click the Deactivate button.
  4. The Deactivate Kofax Express screen will display the license information. Please copy this information for future license activations. Click Deactivate.
  5. success message will appear. Click OK.

Solution 2

To manually deactivate a Kofax Express software license without Internet Connection.

  1. Open Kofax Express.
  2. Select the Help ribbon.
  3. Click the Deactivate button.
  4. The Deactivate Kofax Express screen will display the license information. Please copy this information for future activations. Click Deactivate.
  5. An error message will appear stating that Express was unable to connect to the server. Click Cancel.
  6. Another warning message will appear with instructions. Kofax Express will create a file named Deactivate.txt which contains a copy of the instructions and a special deactivation code that must be entered to complete the deactivation online. The warning message will contain the path to the Deactivate.txt file as well as the link to the deactivation Web site. Write down this information and click Deactivate.
  7. A final message will appear stating that the license has been deactivated on the local computer and once again provides the location of the Deactivate.txt file. Click OK.
  8. Close out of Kofax Express.
  9. Navigate to the Deactivate.txt file and either print out its contents, or write it down.
  10. On another computer that is connected to the Internet, open the Web browser and go to:
    Kofax Express Deactivation.
  11. Enter the serial number and deactivation code as listed in the Deactivate.txt file.
  12. Click Deactivate License.
  13. A confirmation message will appear confirming that the license has been deactivated on the Kofax License Servers and is free to be reactivated on another computer.

To verify that the license has been deactivated:

  1. Select the Help ribbon in Kofax Express.
  2. Click About.
  3. The About Kofax Express screen will display the License level as Demo and the License state as Deactivated.

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Express 3.2
3.1
ALL ALL N/A

References

N/A

 

Article # 3033051
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