Find License Information for Kofax Express
Issue
How to locate the Kofax Express license information, even when Kofax Express cannot be launched
Cause
Kofax Express displays the current license information in its User Interface. It also stores a history of the station's license activations in a file called KofaxLicenseManager.xml
which is useful for finding the license information when Kofax Express cannot be launched.
Solution
To locate the current Kofax Express License information in the Kofax Express User Interface:
- Launch Kofax Express
- Select the Help tab
- Click
Update
- Click
OK
- The current license information is displayed in the Product Identification section
- Click
Cancel
to exit the Update Kofax Express Activation window
To locate the current Kofax Express License information in the KofaxLicenseManager.xml file:
- On the Kofax Express station, navigate to
C:\ProgramData\Kofax\Kofax Express Licensing
- Open
KofaxLicenseManager.xml
in a text editor such as Notepad
- The
<CurrentLicense>
section near the end of the file will contain the Part Number, Serial Number, and Product Code for the currently activated license.
<CurrentLicense> <Class>ExpressLicense</Class> <Version>1</Version> <Members> <UserName>MyName</UserName> <CompanyName>MyCompany</CompanyName> <Email>me@mycompany.com</Email> <PartNumber>KX-PART-NUMB</PartNumber> <SerialNumber>AB12345</SerialNumber> <ProductCode>M1X3D9CHAR</ProductCode>
Do NOT make any manual changes to the KofaxLicenseManager.xml file as manual changes could render the file invalid and break the Kofax Express licensing. If prompted to save changes when closing the text editor, click No.
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Express | 3.3 3.2 3.1 |
ALL | ALL | N/A |
References
N/A