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Kofax

Uninstall error - Kofax Express is in use

3018342

Question / Problem: 

How to complete the uninstall of Kofax Express 3.2 when the following error message occurs:

Kofax Express is in use. Please close Kofax Express and restart maintenance

Answer / Solution: 

If the Kofax Express uninstallation process is canceled before it can be completed, subsequent attempts to uninstall or reinstall the product are unsuccessful. In this situation, the following error appears, even though Kofax Express services are not running in Task Manager.

Kofax Express is in use. Please close Kofax Express and restart maintenance

 

To resolve the issue:

1. Run regedit.exe

2. Navigate to HKEY_LOCAL_MACHINE\Software\Wow6432Node\Kofax

3. Create the following registry key if it does not already exist: Kofax Express

4. Right-click the Kofax Express key and select New | String Value

5. Name the new string value: Path

6. Right-click the newly created Path and select Modify 

7.  Enter the the following value into the Value data field and click OK:
     C:\Program Files (x86)\Kofax\Kofax Express 

8.  If Express was installed in a server/client configuration, right-click the Kofax Express key again and select New | String Value

9.  Name the new string value: KXP_DatabaseLocation

10.  Right-click the newly created KXP_DatabaseLocation and select Modify

11. Enter the following value into the Value data field and click OK: 
      C:\ProgramData\Kofax\Kofax Express 3.2\Server

12. Navigate back to HKEY_LOCAL_MACHINE\Software\Wow6432Node\Kofax

13. Create the following key if it does not already exist:  Installed Products

14. Navigate to HKEY_LOCAL_MACHINE\Software\Wow6432Node\Kofax\Installed Products

15. Create the following key:  Kofax Express

16. Right-click the Kofax Express key and select New | String Value

17. Name the new string value:  RoutingTblPath

18. Right-click the newly created RoutingTblPath and select Modify

19. Enter the following value into the Value data field and click OK.
      C:\ProgramData\Kofax\Kofax Express\KCIORouting.xml

20. Right-click the Kofax Express key and select New | String Value

21. Name the new string value:  InstallPath

22. Right-click the newly created InstallPath and select Modify

23. Enter the following value into the Value data field and click OK.
      C:\Program Files (x86)\Kofax\Kofax Express\bin

24.  Close regedit and uninstall Kofax Express

 

Applies to:  

Product Version
EXPRESS 3.2