Question / Problem:
Selecting a Job in Kofax Express results in the following error:
OFFICESCAN VIRUS ALERT!! Virus/Malware: Unauthorized File.
Answer / Solution:
Virus Definitions in certain Anti-virus or Anti-Malware products may report a false-positive when scanning a Kofax Express Job Header or Job Definition file and incorrectly identifying a pattern in the code as a match to a virus definition The job file is then Quarantined making the job unusable.
To resolve this issue, add an exclusion for Kofax Express and its folders and files in the Antivirus or Anti-Malware software so it will not be not be included in future scans. Then, restore the original file from the Antivirus or Anti-Malware Quarantine to its original location and run a test scan.