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ScannerCapabilities not found when launching Express

3018187

Question / Problem: 

After copying the Jobs folder from an existing Kofax Express installation to a new Kofax Express installation, launching Kofax Express results in the following error:

2055 File C:\ProgramData\Kofax\Kofax Express 3.2\Scanners\Profiles\Fujitsu fi-6110\Fujitsu fi-6110.ScannerCapabilities not found.

Answer / Solution: 

This issue can occur if the Job Definition copied from the existing Express installation references Scan Source files that have not yet been configured in the new installation of Kofax Express.  Copying the entire Express 3.2 folder from the existing Kofax Express instlalation and pasting it into Kofax Express installation will resolve this issue.  

To resolve this issue:

  1. On the existing Kofax Express station, navigate to C:\ProgramData\Kofax\
  2. Copy the Kofax Express 3.2 folder and all its contents
  3. On the New station, navigate to C:\ProgramData\Kofax\
  4. Paste the Kofax Express 3.2 folder from the existing station, overwriting the existing Kofax Express 3.2 folder and its contents
  5. Open Kofax Express on the new station and perform a test scan

 

Applies to:  

Product Version
Express 3.2

 

 

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