Question / Problem:
License activation fails because the Kofax Express station is behind a proxy server. How must the proxy server be configured to allow Automatic License Activation to succeed?
Answer / Solution:
Kofax Express connects securely to the Kofax license activation server at https://activate.kofax.com on port 443 when activating and deactivating a Kofax Express license. If corporate network traffic goes through a proxy server on its way to the internet, the proxy server may block the traffic and prevent the successful license activation or deactivation.
To ensure successful Kofax Express license activation / deactivation, the proxy must be configured to allow:
- TLS-secured connection to activate.kofax.com on port 443
- Anonymous access (no proxy server login required)