OCR and PDF Export Debug Logging
23001
Question / Problem:
How to enable Kofax Express 3.x OCR and PDF export debug logging.
Answer / Solution:
During the course of troubleshooting OCR and/or PDF export issues in Kofax Express 3.x, Kofax Technical support will often request debug logs for analysis.
To enable OCR / PDF Export Debug Logging in Kofax Express 3.x:
- Close Kofax Express.
- Navigate to
C:\Program Files (x86)\Kofax\Kofax Express\bin
- Create an empty text file and name it:
vrx_ocr.debug
- Restart Kofax Express and replicate the OCR/PDF Export issue.
- Close Kofax Express.
- Collect all the
OCRProcess_<nnnnnnnnnnnnnnnnn>_Debug.log
files (where n is a numerical digit) from the\Kofax Express\bin
folder and provide them to Kofax Technical Support for analysis.
To end OCR / PDF Export Debug Logging, remove the vrx_ocr.debug
file from the\Kofax Express\bin
folder.
Applies to:
Product | Version | Category |
---|---|---|
Express | 3.2 | Logs |