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Failure occurred reading data from file App.AppProfile Root element is missing Error 9008 when launching Express


Question / Problem: 

Attempts to launch Kofax Express result in the following error:

9008  Failure occurred reading (deserializing) data from file:

C:\ProgramData\Kofax\Kofax Express 3.2\App.AppProfile

Root element is missing

9008 - Error deserializing AppAppProfile.png

Answer / Solution: 

This error indicates that the App.AppProfile file has become corrupted.  Corruption of the App.AppProfile file can occur during a power failure while Kofax Express is running, or could be caused by antivirus or other security software interference with the writing or saving of the file.

To resolve this issue:

  1. Navigate to C:\ProgramData\Kofax\Kofax Express 3.2\
  2. Delete the existing App.AppProfile 
  3. Launch Kofax Express.  Kofax Express will automatically create a new App.AppProfile 


Applies to:  

Product Version



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