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Scanner not recognized when connected to the scan station


Question / Problem: 

Why does Kofax Express 3.x not recognize the scanner connected to the scan station?

Answer / Solution: 

After the release of Kofax Express base version 3.x, support for newly certified scanners are included in fix pack releases.

To assure that scanner will properly work:

  1. Check device manager under imaging devices to see if scanner is listed there.
  2. Install the ISIS driver from the vendor website.
  3. Make sure that driver is working properly using the testapp.exe refer to article #11269
  4. Install latest Fix Pack available for Kofax Express 3.x at Kofax Express Downloads


Applies to:  

Product Version Category
Express 3.2 Scan Settings
Express 3.1 Scan Settings
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