Scanner not recognized when connected to the scan station
307085 Question / Problem:
Why does Kofax Express 3.x not recognize the scanner connected to the scan station?
Answer / Solution:
After the release of Kofax Express base version 3.x, support for newly certified scanners are included in fix pack releases.
To assure that scanner will properly work:
- Check device manager under imaging devices to see if scanner is listed there.
- Install the ISIS driver from the vendor website.
- Make sure that driver is working properly using the testapp.exe refer to article #11269
- Install latest Fix Pack available for Kofax Express 3.x at Kofax Express Downloads
Applies to:
| Product | Version | Category |
|---|---|---|
| Express | 3.2 | Scan Settings |
| Express | 3.1 | Scan Settings |