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Client workstations unable to connect to Server


QAID # 21583 Published

Question / Problem:

Kofax Express 3.2 Client workstations are unable to connect to the Kofax Express 3.2 Server.

Answer / Solution:

If the Windows Firewall for the server computer is turned on, client workstations cannot connect to it.

To ensure that the connection between the server and client workstations is not blocked:

  • Turn off the Windows Firewall on the server computer.
  • While the Windows Firewall is turned on, add Net.TCP Port Sharing to the list of programs and services that are not blocked by the firewall, as explained below:
    1. On the server, start Control Panel and double-click Windows Firewall.
    2. On the Windows Firewall window, click the Exceptions tab.
    3. On the Exceptions tab, click Add Program.
    4. On the Add a Program screeen, click Browse and select the following path:
      C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
    5. On the Add a Program screen, confirm the path and click OK.
    6. On the Exceptions tab, confirm that SMSvcHost.exe is selected on the list and click OK.

Applies to:

Product Version
Express 3.2
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