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Cannot Find File Error Exporting TIF Files to a Network Location

Article # 3033120 - Page views: 192

Issue

Exporting .TIF files to a network location from Kofax Express 3.2 results in the following error:

Cannot find file

 

Cause

A recent Windows 10 update, "Update for Windows Defender antimalware platform", causes Windows Defender to block Kofax Express from saving the scanned pages to the target export locations.

 

Solution

To resolve this issue, add the following paths to the Windows Defender Security Center Exclusions list on the Express Server and each Express Workstation:

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Express 3.2 ALL ALL N/A

 

Article # 3033120
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