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Kofax

Cannot load OCR engine when launching Kofax Express

Article # 3034282 - Page views: 107

Issue

Kofax Express application installed on Azure was displaying the following error when launching it:

Cannot load OCR engine.  Exception:  'ABBYY Licensing Service.  The RPC server is unavailable.
 

Solution

In order to correct your issue we applied the latest fix pack which contains the following fixes:
696939 - ABBYY FineReader 11.1 fails to initialize on Azure VM role.
833643 - Error -9999 during export caused by OCR.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Express  3.2 base    

References

Add any references to other internal or external articles

 

Article # 3034282
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