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Kofax

Cannot load OCR engine when launching Kofax Express

Article # 3034282 - Page views: 39

Article # 3034282 - Page views: 39

Issue

Kofax Express application installed on Azure was displaying the following error when launching it:

Cannot load OCR engine.  Exception:  'ABBYY Licensing Service.  The RPC server is unavailable.
 

Solution

In order to correct your issue we applied the latest fix pack which contains the following fixes:
696939 - ABBYY FineReader 11.1 fails to initialize on Azure VM role.
833643 - Error -9999 during export caused by OCR.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Express  3.2 base    

References

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