Attempts to activate a software-based Kofax Express license result in the following error:
9150 - Unable to contact license server. The underlying connection was closed: Could not establish trust relationship for the SSL / TLS secure channel.
This error can be caused by the following:
- Proxy Server interfering with the secure connection between Express and the Licensing Server
- TLS version mismatch between the Express station and the License server.
- An issue with a security certificate installed on the Express station
Use the instructions in the following KB article to enable TLS 1.2 support in Kofax Express 3.2:
Use the Kofax Express License Activation page to activate the Kofax Express license.
Level of Complexity
Article # 3033116