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Kofax

Documents not separating with blank pages

Article # 3033836 - Page views: 110

Issue

Even when Kofax Express separation has been set to Blank pages job does not create new documents.

Cause(s)

Possible cause #1

Scanner front lamp providing a dirty image, adding extra lines to the blank page.

Solution

Recommended to have scanner cleaned/serviced by vendor.

Possible Cause #2

Scanner Driver settings might be removing the Blank pages

Solution
  • Access the Scanner Driver settings

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  • Search for Blank page deletion setting in the ISIS driver, If setting is ON, please turn it OFF.

Level of Complexity

Easy

Applies to  

Product Version Build Environment Hardware
Kofax Express 3.2 ALL    

 

 

Article # 3033836
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