Even when Kofax Express separation has been set to Blank pages job does not create new documents.
Possible cause #1
Scanner front lamp providing a dirty image, adding extra lines to the blank page.
Recommended to have scanner cleaned/serviced by vendor.
Possible Cause #2
Scanner Driver settings might be removing the Blank pages
- Access the Scanner Driver settings
- Search for Blank page deletion setting in the ISIS driver, If setting is ON, please turn it OFF.
Level of Complexity
Article # 3033836