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Error: 2055 File C:\ProgramData\Kofax/Kofax Express 3.2\Scanner\Profiles\Canon DR-c240\\ScannerCapabilities not found

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Question

Why am I getting error " 2055 File C:\ProgramData\Kofax/Kofax Express 3.2\Scanner\Profiles\Canon DR-c240\\ScannerCapabilities not found." when launching Express with a Canon DR-M160 scanner?

Solution

In C:\ProgramData\Kofax/Kofax Express 3.2\Scanner\Profiles created a folder named "Canon DR-c240" as the error was referencing.  

Copied the files from the Canon DR-M160 folder to the Canon DR-c240 just created

In the folder for the Canon DR- c240 opened the scannercapbilities file and changed the scanner name from Canon DR-M160 to the Canon DR-c240 and saved the file

Launched Express with no error.     

Level of Complexity

Moderate

 

Applies to  

Product Version Build Environment Hardware
Express

3.1

3.2

     

Referenc

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