In Kofax Express 188.8.131.52 (Fix Pack 19) or higher, attempts to export batches to a PDF with Optical Character Recognition (OCR) disabled result in the following error:
Error -9999: C:\ProgramData\ABBYY\SDK\11\FineReader Engine\FontCachw\…\ contains an invalid path.
This error is caused by a reference in the App.AppProfile to a Font collection that is no longer used in Kofax Express 184.108.40.206 and higher.
To make the necessary edit to
- Close Kofax Express.
- Navigate to
C:\ProgramData\Kofax\Kofax Express 3.2\
- Open App.AppProfile in a text editor such as Notepad.
- Locate the following line:
- Set the EngineFontNamesFilter value to
The following EngineFontNamesFilter values are also valid and may be substituted for the Finereader value if necessary:
- Save the changes to
- Restart Kofax Express.
Level of Complexity
Article # 3034329