Skip to main content
Kofax

Invalid Path Error 9999 Exporting PDF without OCR

Article # 3034329 - Page views: 76

Article # 3034329 - Page views: 76

Issue

In Kofax Express 3.2.0.19 (Fix Pack 19) or higher, attempts to export batches to a PDF with Optical Character Recognition (OCR) disabled result in the following error:

Error -9999: C:\ProgramData\ABBYY\SDK\11\FineReader Engine\FontCachw\…\ contains an invalid path. 

 

Cause

This error is caused by a reference in the App.AppProfile to a Font collection that is no longer used in Kofax Express 3.2.0.19 and higher.

 

Solution

To make the necessary edit to App.Approfile:

  1. Close Kofax Express.
     
  2. Navigate to C:\ProgramData\Kofax\Kofax Express 3.2\
     
  3. Open App.AppProfile in a text editor such as Notepad.
     
  4. Locate the following line:
    <EngineFontNamesFilter>Auto</EngineFontNamesFilter>
     
  5. Set the EngineFontNamesFilter value to FineReader.
    <EngineFontNamesFilter>FineReader</EngineFontNamesFilter> 
     

    The following EngineFontNamesFilter values are also valid and may be substituted for the Finereader value if necessary:

    • Arabic
    • Armenian
    • Chinese
    • European
    • Japanese
    • Hebrew
    • Korean
    • PDF
  6. Save the changes to App.AppProfile.
     
  7. Restart Kofax Express.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Express 3.2 3.2.0.44.0.591
3.2.0.43.0.585
3.2.0.42.0.581
3.2.0.41.0.577
3.2.0.40.0.571
3.2.0.39.0.566
3.2.0.38.0.564
3.2.0.37.0.541
3.2.0.36.0.560
3.2.0.35.0.548
3.2.0.34.0.543
3.2.0.33.0.541
3.2.0.32.0.538
3.2.0.31.0.530
3.2.0.30.0.527
3.2.0.29.0.525
3.2.0.28.0.522
3.2.0.27.0.521
3.2.0.26.0.516
3.2.0.25.0.505
3.2.0.24.0.499
3.2.0.23.0.493
3.2.0.22.0.487
3.2.0.21.0.485
3.2.0.20.0.481
3.2.0.19.0.479
ALL N/A

References

N/A