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Kofax

ScannerCapabilities File Not Found Error 2055

Article # 3036740 - Page views: 96

Issue

Launching Express with a Canon DR-M160 scanner results in the following error:

2055 File C:\ProgramData\Kofax/Kofax Express 3.2\Scanner\Profiles\Canon DR-c240\\ScannerCapabilities not found
 

Cause

This issue is caused by an incorrect reference to a file that may or may not yet be installed in Kofax Express.

Solution

To resolve this issue: 

  1. Navigate to C:\ProgramData\Kofax/Kofax Express 3.2\Scanner\Profiles
     
  2. Create a new folder and name it Canon DR-c240
     
  3. Copy all the files from the Canon DR-M160 folder to the newly created Canon DR-c240 folder
     
  4. In the Canon DR-c240 folder, open the ScannerCapabilities file in a text editor such as Notepad 
     
  5. Locate the ScannerName tag (near the end of the file) and change its value to Canon DR-c240
    <ScannerName>Canon DR-c240</ScannerName>
    
  6. Save the changes to the ScannerCapabilities file
     
  7. Restart Kofax Express

 

Level of Complexity

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Express 3.2
3.1
ALL ALL Canon DR-M160

References

N/A

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