ScannerCapabilities File Not Found Error 2055
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Issue
Launching Express with a Canon DR-M160 scanner results in the following error:
2055 File C:\ProgramData\Kofax/Kofax Express 3.2\Scanner\Profiles\Canon DR-c240\\ScannerCapabilities not found
Cause
This issue is caused by an incorrect reference to a file that may or may not yet be installed in Kofax Express.
Solution
To resolve this issue:
- Navigate to
C:\ProgramData\Kofax/Kofax Express 3.2\Scanner\Profiles
- Create a new folder and name it
Canon DR-c240
- Copy all the files from the
Canon DR-M160
folder to the newly createdCanon DR-c240
folder
- In the
Canon DR-c240
folder, open theScannerCapabilities
file in a text editor such as Notepad
- Locate the
ScannerName
tag (near the end of the file) and change its value toCanon DR-c240
<ScannerName>Canon DR-c240</ScannerName>
- Save the changes to the
ScannerCapabilities
file
- Restart Kofax Express
Level of Complexity
Moderate
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Express | 3.2 3.1 |
ALL | ALL | Canon DR-M160 |
References
N/A