ScannerCapabilities File Not Found Error 2055

Issue

Launching Express with a Canon DR-M160 scanner results in the following error:

2055 File C:\ProgramData\Kofax/Kofax Express 3.2\Scanner\Profiles\Canon DR-c240\\ScannerCapabilities not found
 

Cause

This issue is caused by an incorrect reference to a file that may or may not yet be installed in Kofax Express.

Solution

To resolve this issue: 

1. Navigate to C:\ProgramData\Kofax/Kofax Express 3.2\Scanner\Profiles
    
2. Create a new folder and name it Canon DR-c240
    
3. Copy all the files from the Canon DR-M160 folder to the newly created Canon DR-c240 folder
    
4. In the Canon DR-c240 folder, open the ScannerCapabilities file in a text editor such as Notepad 
    
5. Locate the ScannerName tag (near the end of the file) and change its value to Canon DR-c240

   <ScannerName>Canon DR-c240</ScannerName>
   

6. Save the changes to the ScannerCapabilities file
    
7. Restart Kofax Express

Level of Complexity

Moderate

Applies to  

References

N/A