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Disable Device Health Process


Question / Problem: 

How to disable the Device Health process

Answer / Solution: 

The Device Health process runs automatically when loading a VRS scan source when a Kofax VRS 5.x Elite license is activated.  Functionality was added in Fix Pack 2 and higher for Kofax VRS 5.2 that allows the user to disable the Device Health feature and prevent the Device Health process from running.


To disable the Device Health process:

  1. Upgrade to the latest Fix Pack for Kofax VRS 5.2
  2. Stop all applications and services that use Kofax VRS / ImageControls
  3. Navigate to \%PROGRAMDATA%\Kofax\Vrs
  4. Open KofaxReg.xml in a text editor such as Notepad
  5. Add the following line under HKEY_CURRENT_USER | SOFTWARE | KOFAX | CONDOR | V1.0 | SETTINGS:
    <NODEVICEHEALTH Value="1" Type="integer" />
                <NODEVICEHEALTH Value="1" Type="integer" />


  6. Save the change to KofaxReg.xml


Applies to:  

Product Version
VRS 5.2



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