Error occurred while scanning or importing when loading Fujitsu fi-5950 ISIS with SVRS in Scan Module
20734
QAID # 20734 Published
Question / Problem:
When loading a VRS source for the Fujitsu 5950 scanner in Scan Module, the following error is displayed:
an error occurred while scanning or importing
Answer / Solution:
This error may occur when the scanner's ISIS driver is not installed correctly or is corrupt.
To resolve this issue:
- Uninstall the driver from Device Manager:
Start Menu ¦ Right-click on Computer ¦ Select Manage ¦ Highlight Device Manager ¦ Expand Imaging Devices ¦ Right-click on Scanner ¦ Uninstall. - Delete the scanner sources by doing the following:
- Start Menu ¦ All Programs ¦ Kofax VRS ¦ Kofax Administration Console ¦ Select the Scanner Configuration, or enter
scannerconfigutil
in the Search programs and files Text Box. - Highlight the selected scanner and click on Configure Sources.
- Select each individual source and delete it. (Keep this window open for Step 4.)
- Start Menu ¦ All Programs ¦ Kofax VRS ¦ Kofax Administration Console ¦ Select the Scanner Configuration, or enter
- Reinstall the driver by either resetting the Scanner or by selecting Scan for Hardware Changes via right-clicking on any folder in Device Manager.
- Recreate the scanner sources by selecting Create Standard Sources and setting the desired source as Default.
Applies to:
Product | Version |
---|---|
VRS | 5.1 |
5.1.1 | |
5.1.2 |