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Kofax

Image Cut Off when scanning with Kodak TWAIN driver

3010803

Question / Problem: 

When scanning using a Kodak scanner  in the Kofax Capture scan module, the scanned image is cut off.  What is causing this issue?

Answer / Solution: 

This issue can be caused by the Kodak TWAIN driver and Kofax VRS both attempting to crop the image.  Installing the ISIS driver for the Kodak scanner and configuring a Certified Scan Source using the ISIS driver will resolve this issue.

 

Applies to:  

Product Version
VRS 5.1
  5.1.1
  5.1.2