QAID # 20228 Published
Question / Problem:
I have installed the latest Fujitsu Fi-7160/7260/7180/7280 scanner with VRS 5.1, but it is throwing an
Unknown ISIS Error.
Testing with VCDemo throws an
Error 20393 message. I have also installed the Component Installer to no avail.
How can I resolve this issue?
Answer / Solution:
It has been found that selecting the Recommended installation from the Fujitsu Driver Installation will not select and install the ISIS drivers required.
Re-install the scanner drivers selecting the Custom installation:
- Uninstall/Reinstall the Fujitsu fi-7160/7260/7180/280 scanner driver.
- Select Custom instead of Recommended.
- Select and install PaperStream IP (ISIS) fi-7160/7260/7180/280.
- Re-run Kofax Scan/VCDemo to verify that you are able to scan normally.