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Unknown ISIS Error after installing Fujitsu fi-7x60 fi-7x80 PaperStreamIP drivers with Kofax VRS 5.1

20228

QAID # 20228 Published

Question / Problem:

I have installed the latest Fujitsu Fi-7160/7260/7180/7280 scanner with VRS 5.1, but it is throwing an Unknown ISIS Error.

Testing with VCDemo throws an Error 20393 message. I have also installed the Component Installer to no avail.

How can I resolve this issue?

Answer / Solution:

It has been found that selecting the Recommended installation from the Fujitsu Driver Installation will not select and install the ISIS drivers required.

Re-install the scanner drivers selecting the Custom installation:

  1. Uninstall/Reinstall the Fujitsu fi-7160/7260/7180/280 scanner driver.
    1. Select Custom instead of Recommended.
    2. Select and install PaperStream IP (ISIS) fi-7160/7260/7180/280.
  2. Re-run Kofax Scan/VCDemo to verify that you are able to scan normally.

Applies to:

Product  Version 
VRS 5.1
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