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Error loading DLL Unknown Reason when loading a VRS 5.1.1 scan source in Kofax Capture

QAID # 18693

QAID # 18693 Published

Question / Problem:

When loading the scanner VRS source in Kofax Capture, the following error message appears:

Error loading DLL - Unknown reason

Is there a fix for this issue?

Answer / Solution:

After clicking OK on the first error, the following error message may also appear:

Unable to initialize: <Scanner_Name> with VRS with AIPE Error In Loading DLL

Check the following possibilities:

  1. Cable is properly connected.
  2. Scanner has power.
  3. Accelerator board is set up properly.
  4. The correct scanner is connected.

This issue can be caused by a missing or corrupted libxml2.dll file. It has been observed that copying the libxml2.dll file from the ImgCtrls\Bin folder to the Windows\System32 folder resolves this issue.

Folder paths are as follows:

  • 64-bit Windows
    Copy FROM:
    C:\Program Files (x86)\Kofax\Capture\ImgCtls\Bin
    Copy TO:
    C:\Windows\System32

Note: If the error still occurs, add a copy of the DLL to the following directory:
C:\Windows\SysWOW64

  • 32-bit Windows
    Copy FROM:
    C:\Program Files\Kofax\Capture\ImgCtls\Bin
    Copy TO:
    C:\Windows\System32

If the above steps do not resolve the issue, please run the System File Checker Tool provided by Microsoft to attempt to repair any missing or corrupted system files

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
VRS 5.1
  5.1.1

 

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