QAID # 19098 Published
Question / Problem:
The following error occurs when attempting to load scan source or file import source information in Kofax VRS:
Get registry entry failed.
Answer / Solution:
Get registry entry error can occur if the user account of the currently logged-in user does not have the necessary permissions to access the Kofax Keys in the Windows Registry. This can occur even if the user account is a member of a Group that does have the necessary permissions.
To resolve this issue, grant the necessary permissions to the user account as defined in the following article:
Get registry entry error can also occur if the following file has been corrupted or wiped by antivirus or other security software:
To recreate the KofaxReg.xml file:
- Backup and delete the existing
- Perform a repair installation of Kofax VRS
- If VRS is licensed using a Standalone Software VRS license, reactivate the license in the VRS Administration Console.
KofaxReg.xml file is corrupted or wiped repeatedly, use Windows Auditing to determine which application(s) is/are making changes to the file: