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Kofax

Deactivate Kofax VRS or Express license when machine not available

Article # 3032173 - Page views: 631

Issue

Unable to Deactivate Kofax VRS / Express license, no longer have access to the machine.

Cause

License deactivation is not possible after station was decommissioned, license information was lost after machine was re-imaged and/or Windows OS upgrade.

Solution

  1. Request for approval
  2. History check for validation

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax VRS

4.5
5.1
5.1.1
5.1.2
5.2

     

References

Add any references to other internal or external articles

 

Article # 3032173