Deactivate Kofax VRS or Express license when machine not available

Issue

Unable to Deactivate Kofax VRS / Express license, no longer have access to the machine.

Cause

License deactivation is not possible after station was decommissioned, license information was lost after machine was re-imaged and/or Windows OS upgrade.

Solution

1. Request for approval
2. History check for validation

Level of Complexity 

Moderate

Applies to  

References

Add any references to other internal or external articles

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