Host Processing Error Logging

Issue

Can additional logging be enabled to aid in the troubleshooting of Kofax VRS or AIPE Error 20441 - Host Processor Exception errors?

Solution

Yes. Kofax VRS and AIPE can be configured to create a Kofax Exceptions Log, which is useful for troubleshooting Error 20441 - Host Processor Exception errors.

To enable Kofax Exceptions Logging:

1. Create the folder: C:\kofaxlog
    
2. Locate the kofax200.ini file. This file is typically located in the following folder:
   C:\ProgramData\Kofax\VRS
    
3. Edit the kofax200.ini file so that the ErrorLog section contains the following:

   [ErrorLog]
   RethrowError=NotLogOnly
   Filename=c:\kofaxlog\kexcept.log
   

   
    
4. Save changes to kofax200.ini
    

To disable Kofax Exceptions Logging:

1. Locate the kofax200.ini file. This file is typically located in the following folder:
   C:\ProgramData\Kofax\VRS
    
2. Edit the kofax200.ini file, removing the following line from the ErrorLog section:
   Filename=c:\kofaxlog\kexcept.log
    
3. Save changes to kofax200.ini.

Level of Complexity 

Moderate

Applies to  

References

N/A