Upgrade license level does not match previous license level

Issue

When trying to activate Kofax VRS license error:

"Upgrade license level does not match previous license level"

Cause

This is most likely the result of an improperly upgraded license.

• The VRS 4.5 or VRS OEM 5.x must be installed and licensed prior to upgrading to Kofax VRS Elite and activating the upgrade license.
• The upgrade license information should be activated after upgrading to Kofax VRS Elite.

Solution

In either of these cases, VRS must be uninstalled and re-installed in the proper order as noted below:

1. Install the VRS OEM 5.X and configure the scanner (VRS OEM can be downloaded from Scanner vendor's site under scanner model downloads).
2. Load the scanner and verify that a VRS OEM license is active.

   • IF APPLICABLE: Please do not forget to also download and install the ISIS driver from vendor's website.

     After installing VRS make sure the OEM license is granted by

   • Opening VCDemo.exe

   • Reserve the scanner Source | Scanner | OK

   • scan at least one page.

   • No Demo logo or message will show when OEM license has been activated
     
     Please Note: OEM licenses do not populate any information under VRS Admin Console |  license. Fields will stay blank.

3. Upgrade to Kofax VRS Elite. During the upgrade, enter the Elite upgrade license (UP-X005-0001)

Level of Complexity 

Moderate

Applies to  

References

VRS Serial number - part number explained

How to license an OEM scanner