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Kofax

20007 Cannot recognize file format error when trying to import a TIFF image

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Question / Problem: 

Attempts to import a TIFF image result in the following error:

20007 Cannot recognize file format 

Answer / Solution: 

This issue can occur if the path to image (including the filename) contains more than 128 characters.  Kofax VRS / ImageControls supports a maximum path length of 128 characters when importing images.  To resolve this issue, move the image to a location with a shorter path.

Applies to:  

Product Version
 VRS 4.5
  5.1
  5.1.1
  5.1.2

 

 

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