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Kofax

Bad Filename or Number Importing a 24-bit color TIFF image using VRS 4.5

22152

QAID # 22152 Published

Question / Problem:

What can cause the following error to occur when trying to import a 24-bit color TIFF image using Software Import in the Scan module?

An error occurred while importing the file '<Path_To_TIFF image>'. - Bad filename or number

How can I resolve this issue?

Answer / Solution:

This error can occur when VRS 4.5 is installed on the scan station.

To resolve this issue, upgrade the scan station to VRS 5.1 or higher which is available for download on the Kofax Fulfillment Site.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0
VRS 4.5

 

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