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Cannot Recognize File Format error when importing TIFF files


Question / Problem: 

Attempts to import TIFF image files that originated as faxes or from Kofax Mobile Capture 3.5 or higher result in the following error:

An error occurred while importing the file.

This batch class supports image files only.  If you want to import eDocument files or PDF files, contact your system administrator and request that these features be enabled for the batch class.  The "treat imported PDF files as TIFF images" and "Allow import of eDocument files" options are available on the Advanced tab of the Batch Class Properties dialog box.

Cannot Recognize File Format


Answer / Solution: 

The issue is caused when the Kofax VRS TIFF import filter finds an unexpected field type in the TIFF image header. 

This issue has been documented in TFS #1277049 and resolved in Fix Pack 3 for Kofax VRS 5.1.2.

To resolve this issue, install VRS 5.1.2 and the latest fix pack for VRS 5.1.2


Applies to:  

Product Version
VRS 5.1.1


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