QAID # 16086 Published
Question / Problem:
When importing a color TIFF image with VRS Elite installed, the following error occurs:
Error -147 Unsupported bits per sample.
Answer / Solution:
This error can occur if the TIFF image is color and the image is saved as anything but a 24-bit color image.
Kofax only supports the importing of color TIFF images that are 24-bit. Attempting to import a TIFF image with a higher or lower bit depth will result in the above-referenced error.