Skip to main content
Kofax

Administration Console About Screen reports the version as Kofax VRS 4.5 Elite when Kofax VRS 5.x is installed with Kofax Capture 10.x or 11.x

19100
3011778

Question / Problem: 

The About screen in the Kofax VRS 5.x Administration Console reports the version as Kofax VRS 4.5 Elite when installed with Kofax Capture 10.x or 11.x.

Answer / Solution: 

This issue can occur if an OEM version of VRS 4.5 is installed after Kofax Capture 10.x has been installed on the PC.  Kofax Capture 10.0 automatically installs VRS 5.0.1 (VRS 5.00.602), Kofax Capture 10.1 and 10.2 automatically install VRS 5.1 (VRS 5.10.078), and Kofax Capture 11.0 automatically installs VRS 5.1.1.4 (VRS 5.1.1.4.0.1871) to one of the following folders:

  • C:\Program Files\Kofax\Capture\ImgCtls\bin
  • C:\Program Files\Kofax\CaptureSS\ServerLib\ImgCts\bin
  • C:\Program Files (x86)\Kofax\Capture\ImgCtls\bin
  • C:\Program Files (x86)\Kofax\CaptureSS\ServerLib\ImgCtls\bin

Since the OEM VRS 4.5 installer is not aware of the existence of VRS 5.x, it will install VRS 4.5 to one of the following folders:
  • C:\Program Files\Kofax\ImgCtls\bin
  • C:\Program Files (x86)\Kofax\ImgCtls\bin


This results in VRS 5.x and VRS 4.5 being installed on the same PC in separate folders, which confuses any scanning application that attempts to use VRS, as certain Registry entries will point to one installation while others point to the other installation. In addition to the Administration Console reporting the version as a mashup of 4.5 and Elite, other issues such as demo stamps, licensing issues, and errors have been observed.
 

To resolve this issue:

  1. Locate the Kofax VRS installation media and note the path where setup.exe is stored.
  2. Open the Run window and enter the path to the VRS setup.exe file (encompassed by quotation marks) followed by the /x switch.
    Example:
    "<VRS Installation Media path>\setup.exe" /x
  3. After the uninstaller has completed, delete all copies of the ImgCtls folder and their remaining contents.  In this scenario, the ImgCtls folder is commonly located in two of the following locations:
    C:\Program Files (x86)\Kofax\Capture\ImgCtls
    C:\Program Files (x86)\Kofax\CaptureSS\ServerLib\ImgCtls
    C:\Program Files (x86)\Kofax\ImgCtls
  4. Delete the following folder and its remaining contents: C:\ProgramData\Kofax\VRS
  5. Reinstall the desired version Kofax VRS

 

Applies to:  

Product Version Category
VRS 4.5 Install/Uninstall
VRS 5.0 Install/Uninstall
VRS 5.1 Install/Uninstall
VRS 5.1.1 Install/Uninstall

 

  • Was this article helpful?