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Cannot verify your Machine ID error 100 during Kofax VRS 5.1 upgrade installation


Question / Problem: 

The following error occurs during an upgrade installation of Kofax VRS 5.1:

VRS -100 VRS cannot verify your Machine ID  

Answer / Solution: 

This error can occur if the VRS installer is unable to verify an existing Machine ID recorded by a previous installation of VRS.  When given the option to "retry or cancel" - select "cancel" which will enable the installer to write a new MachineID and complete successfully.



Applies to:  

Product Version
VRS 5.1