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Error 9075 Reserve failed with Kofax VRS 5.x Elite if a VRS 4.5 ISIS Component Installer is installed


QAID # 14073 Published

Question / Problem:

The following error occurs with Kofax VRS Elite if a VRS 4.5 ISIS Component Installer is installed:

9075 Reserve failed with an exception. Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

Answer / Solution:

This error is caused because of the mismatch between the VRS 4.5 ISIS Component Installer and the Kofax VRS 5.x Elite software.

To resolve this issue, uninstall the VRS 4.5 ISIS Component Installer from Add/Remove Programs and install the appropriate Kofax VRS 5.x Elite ISIS Component Installer if one is available for the scanner.

Please visit Kofax VRS 5.0.0 Download > Component Installer Release(s) for available Component Installers.

If a ISIS Component Installer is not available for the scanner, download and install the scanner driver following the scanner manufacturer's directions, then create a scan source for the scanner in the Scanner Configuration Utility.

This issue has been documented in SPR 73122.

Applies to:

Product Version Category
VRS 5.0 Install/Uninstall
VRS 5.1 Install/Uninstall
VRS 5.1.1 Install/Uninstall
VRS 5.1.2 Install/Uninstall