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Kofax

SC007 Unable to make file copy error when attempting to upgrade from Kofax VRS version 4.2 to version 4.5

16120

QAID # 16120 Published

Question / Problem:

What can cause a SC007: Unable to make file copy error to display when attempting to upgrade from Kofax VRS version 4.2 to version 4.5?

Answer / Solution:

The SC007: Unable to make file copy error indicates that there is a corruption with the previous installation of Kofax VRS.

It is recommended to perform a complete uninstallation of VRS using the cleanup utilities.

Applies to:

Product Version Category
VRS 4.5 Install/Uninstall