QAID # 8306 Published
Question / Problem:
VCDemo is generating "error 20197 Reserve Failed" when loading a VRS scan source. Both an AIPE and ISIS scan source load without errors.
Answer / Solution:
The "error 20197 Reserve Failed" message received when loading a VRS scan source can be caused by permission restrictions on a user account that is utilizing the VRS software. When both an AIPE and ISIS scan source load properly on the user account, this indicates that the VRS files are not accessible to the user. To scan with the Kofax VRS software, a user must have Full Control to the Kofax files, folders and Registry Keys installed by the Kofax software.