Kofax cannot connect to HP N9120 scanner
Article # 3046043 - Page views: 47
Issue
Kofax cannot connect to HP N9120 scanner
Cause
The wrong scanner model was selected as a default source in VRS Administration Console and the correct ISIS driver was not yet installed.
Please note that HP has two similar models for the N9120
- HP N9120
- HP N9120 nf2
Solution
- Open Device Manager | Imaging devices
- Verify how is the scanner showing
- Download and install the correct ISIS driver
- Select the correct scanner model source in VRS Administration Console | Scanner Configuration
- Test in VCDemo
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax VRS | 5.2 5.1.2 5.1.1 |
ALL |
References
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Article # 3046043