Kofax cannot connect to HP N9120 scanner

Issue

Kofax cannot connect to HP N9120 scanner

Cause

The wrong scanner model was selected as a default source in VRS Administration Console and the correct ISIS driver was not yet installed.

Please note that HP has two similar models for the N9120

1. HP N9120
2. HP N9120 nf2

Solution

1. Open Device Manager | Imaging devices 
2. Verify how is the scanner showing 
3. Download and install the correct ISIS driver 
4. Select the correct scanner model source in VRS Administration Console | Scanner Configuration
5. Test in VCDemo

Level of Complexity 

Easy

Applies to  

References

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