Skip to main content
Kofax

A license for this serial number is in use on another machine error when activating a Kofax VRS 5.x Elite standalone software license in a new installation of Kofax VRS 5.x

22251

QAID # 22251 Published

Question / Problem:

Attempting to activate a Kofax VRS 5.x Elite standalone software license in a new installation of Kofax VRS 5.0 or 5.1 results in the following error message:

A license for this serial number is in use on another machine. That license must be deactivated first.

Answer / Solution:

This error can occur if the Kofax VRS 5.x Elite software license was activated on another machine and has not been deactivated on that machine.

To resolve this issue:

  • If the machine where the Kofax VRS license was previously activated is still accessible, deactivate the license on that machine per the instructions in QAID 16109.
  • If the machine where the Kofax VRS license was previously activate is not accessible, contact the Kofax Sales Department at (949) 727-1733, Option 1, or info@kofax.com, to request that the license be deactivated.

Applies to:

Product Version
VRS 5.1
  5.1.1
  5.1.2
  5.2
  • Was this article helpful?