QAID # 22251 Published
Question / Problem:
Attempting to activate a Kofax VRS 5.x Elite standalone software license in a new installation of Kofax VRS 5.0 or 5.1 results in the following error message:
A license for this serial number is in use on another machine. That license must be deactivated first.
Answer / Solution:
This error can occur if the Kofax VRS 5.x Elite software license was activated on another machine and has not been deactivated on that machine.
To resolve this issue:
- If the machine where the Kofax VRS license was previously activated is still accessible, deactivate the license on that machine per the instructions in QAID 16109.
- If the machine where the Kofax VRS license was previously activate is not accessible, contact the Kofax Sales Department at (949) 727-1733, Option 1, or firstname.lastname@example.org, to request that the license be deactivated.