Question / Problem:
Attempts to activate a VRS license with the Part Number: PF-UPRO-XXXX in the Kofax VRS 4.5 activate.exe utility or the Kofax VRS 5.x Administration Console fail with the following error:
VRS-0102 - Product identification information is invalid
Answer / Solution:
Although Fujitsu OEM licensing is hard-coded into Fujitsu OEM version of VRS and is applied automatically when a qualified scan source is selected, Fujitsu OEM 4.x versions of VRS populate the License information fields with the product number PF-UPRO-XXXX and a 12-character serial number, divided into three sets fo 4 characters each (XXXX-XXXX-XXXX). This information was intended to make it easy to identify that the version of VRS that was installed was a Fujitsu OEM version of VRS.
However, the presence of this information in these fields led many to believe that a Standalone VRS Software license was activated and could be deactivated and activated on a General Release version of VRS. Due to this confusion, Fujitsu OEM VRS 5.x does not populate these fields in the VRS Administration Console's Licensing screen.
Since PF-UPRO-XXXX is not a valid part number for a Standalone Kofax VRS 4.x Professional Software license or a Standalone Kofax VRS 5.x Elite Software license, attempting to activate such a license will fail with the
VRS-0102 - Product identification information is
invalid error. This is the expected behavior and it is considered to be "as designed".