QAID # 12930 Published
Question / Problem:
Attempts to load a Canon DR-6080C or DR-7580C scan source result in the following error:
VRS License Level Exceeded, VRS detected Workgroup license on this computer. The Canon DR-9080C scanner requires a Production VRS license. VRS will scan in Basic mode.
Answer / Solution:
The Canon DR-6080C, DR-7580C and DR-9080C scanners share an ISIS driver. When loading a scan source for these scanners for the first time, a Configure Device settings dialog box will display allowing the user to select the specific scanner model connected. If the scanner is not specified, the default Canon DR-9080C scanner model is loaded and written to a file named setscan.ini. Each subsequent time the scan source is loaded, it will default to the Canon DR-9080C.
The VRS License Level exceeded message will display because the setscan.ini file is loading the defaulted scanner as the Canon DR-9080C, and this scanner requires a Production level license.
To reset the default scanner in the setscan.ini file to the correct scanner model:
- Navigate to
C:\WINDOWSand locate the file named setscan.ini.
- Right-click on the file and select Rename. Change the file extension from setscan.ini to setscan.old.
- Launch VCDemo from:
C:\Program Files (x86)\Kofax\ImgClts\Bin\vcdem32p.exe
C:\Program Files (x86)\Kofax\ImgClts\Bin\vcdemo.exe
Start ¦ Programs ¦ Kofax VRS ¦ Kofax VRS Test Application - VCDemo
- Load the VRS scan source by selecting Scanner from the Source menu.
- When prompted, select the correct scanner model.
NOTE: A Configure Device Settings dialog box will display allowing the selection of the scanner. Be sure to use the dropdown list and select the correct scanner model to be written to the setscan.ini file.
|Scanner Make||Scanner Model|