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Kofax

RMA process does not apply to Parallel Port to USB dongle replacement

13133

QAID # 13133 Published

Question / Problem:

Can the RMA process be used to exchange a parallel-port license dongle for a USB dongle with the same license?

Answer / Solution:

No, the RMA process is only to be used for hardware in need of repair. Please contact the Kofax Sales department to request a new license dongle.

Please visit the Kofax Contact Us web page for contact information.

Applies to:

Product Version
VRS 4.1
  4.2
  4.5