QAID # 15784 Published
Question / Problem:
Attempts to activate a Kofax VRS Elite license result in the following error:
The specified license information is invalid.
Answer / Solution:
The error will occur when one or more of the license information fields contain invalid information. The three license information fields, Part Number, Serial Number, and Product Code must contain information from one license.
To resolve this issue, correct any information in the three fields that was entered incorrectly.
Please note that the part number will not contain the letter "O", but can contain the number zero "0". Entering the letter "O" instead of the number zero "0" into the part number field will cause the above- referenced error. Another common error is confusing the letter "S" with the number "5" in the Product Code.