QAID # 16110 Published
Question / Problem:
Attempts to activate or deactivate a Kofax VRS Elite license result in the following error:
Unable to contact license server. The remote name could not be resolved: activate.kofax.com.
Answer / Solution:
When a standalone installation of Kofax VRS Elite tries to automatically activate or deactivate a license, it needs to contact the Kofax licensing server via the Internet. If there is any problem reaching the licensing server, the above referenced error message will occur. If the PC in question has no Internet connectivity or if the PC cannot reach the licensing server due to a proxy or other software/hardware restrictions, the error will occur.
If the reason the error is occurring cannot be resolved, then a manual activation or deactivation of the Kofax VRS Elite license can be performed.
To manually activate a Kofax VRS Elite license, please see QAID 14439.
To manually deactivate a Kofax VRS Elite license, please see QAID 14516.