QAID # 14245 Published
Question / Problem:
Are Kofax Capture customers entitled to an upgrade to Kofax VRS 5.x Elite?
Answer / Solution:
Kofax Capture customers with current maintenance and VRS licensing included as a line item on their Capture license are entitled to upgrade to Kofax VRS 5.x Elite. The line item on the Capture license will reflect the version of VRS that is installed. Installing Kofax VRS 5.x and loading a VRS scan source will cause the line item to display as Kofax VRS Elite and provide Elite licensing for Kofax VRS 5.x.
All Capture customers using existing standalone VRS 4.x software licenses need to purchase Kofax VRS 5.x Elite licenses before installing Kofax VRS 5.x.
All Capture customers using OEM VRS 4.x licenses will need to install an OEM VRS 5.x version (if one is available for the scanner model) to continue using OEM VRS licensing with VRS 5.x. If the manufacturer does not offer an OEM version of VRS 5.x for the scanner model, customers will need to purchase Kofax VRS 5.x Elite licenses.
Customers who wish to inquire about license upgrades should contact Kofax Sales.
Note: Kofax Capture will continue to provide AIPE licensing if Kofax VRS 5.x Elite is installed. This will allow customers not using VRS for scanning to upgrade to the latest ImageControls version without the need to purchase additional licensing for AIPE.