QAID # 20742 Published
Question / Problem:
When licensing a Fujitsu Desktop-level fi-7000 series scanner with a Desktop-level VRS 5.x Elite license, third-party scanning applications report the following error and stamp the scanned images with a VRS Demo Stamp:
VRS License Level Exceeded - VRS detected a Desktop license on this computer. The scanner requires a Workgroup VRS license
This issue does not occur when scanning using VCDemo or the VRS Test Console.
Answer / Solution:
This issue is caused by a device-identification mismatch between the newer fi-7000 series PaperStreamIP (ISIS) drivers and certain VRS 5.1 files. This issue has been resolved in the latest version of the VRS files installed by the Fujitsu fi-7000 series Component Installers for VRS 5.1.
To resolve this issue:
- Download and install the latest Kofax VRS 5.1 component installer for the Fujtisu fi-7000 series scanner model experiencing this issue.
- Open the VRS Administration Console.
- On the Scanner Configuration tab, set the appropriate Futjisu fi-7000 series scanner model as the Default Scan Source.
This issue has been resolved in Kofax VRS 5.1.1 and higher
Keywords: fi-7160, fi-7180, fi-7260, fi-7280